Common Customer Challenges:
plagued by porjet delays and customer satisfaction issues
Frequent Onboarding Project Delays
70% of customer onboarding projects are delivered late and over budget*
Lack of Onboarding Program Visibility
Identifying how customers are Progressing and spotting burning issues is a struggle
Delays Lead to Cost Overruns
90% of costs from delays are absorbed by the service provider*
Scope Creep Derailing projects
Projects go off track when customers do not understand the impact of requested changes
(*source:Smartsheet Survey,July 2017)